Payment FAQ

What if the payment fails?

If the payment fails due to network interruption, or page expiration, timeout, error, etc., please first confirm if the payment has been deducted, if not, please contact us. Deductions can be attempted to pay again. Alternatively, you can contact your bank or payment platform for assistance.

The bank has deducted the money, but the account has not been upgraded

It may be because the bank's data is not immediately transmitted, please do not worry, refresh the page later to view. If the order has not been displayed for a long time and the account has not been upgraded, you can send an email to to report the problem.

Payment page error or blank

The payment method requires a certain level of browser compatibility, which may prevent the payment from working properly, if the payment fails due to the browser, we recommend using Chrome to make the payment.


Singapore:60 Paya Lebar Road , #04-15. S409501

China:2F, Building A4, Kingdee Software Park, 532-2 Zhongshan East Road , Nanjing 

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